Each nail is custom made and cannot be refunded, returned or exchanged. Stoned Metal meticulously fits each nail to the individual finger-which is why an accurate, well done impression is so important. Customers are responsible for making finger impressions with materials sent from Stoned Metal. Customers are responsible for shipping the impressions back Stoned Metal.

Every nail order will include a phone appointment with the artist Willie to discuss and confirm individual nail details. Changes, cancellations and refunds can be made during that first phone appointment. After this appointment no refunds will be allowed. Refunds will be issued at full price minus the cost of transaction fees (3.49%+fixed fee per PayPal). Please allow 2-3 weeks for refund to fully process.

At this time, Stoned Metal offers nails in sterling silver or gold. Gold nails are astronomically more expensive due to the market price of gold compared to silver. Willie must work much slower with no room for error when working with Gold.

At this time, due to credit card processing fees, Stoned Metal only accepts payments via PayPal. We will accept more methods in the future, but not at this time. Payment plans are not currently available with Stoned Metal but may be an option through PayPal independent of Stoned Metal. You can link your debit card, credit card, or bank account to PayPal for a payment method. Please have PayPal ready prior to placing your order.

Nail glue! The nails are heavily etched on the back to help the surface and glue adhere to your nail. We recommend starting with a clean nail bed with cuticles manicured. Wiping with an alcohol pad will clear the surface of any oils or contaminants. Apply a small amount of nail glue, press, and hold for at least 30 seconds. Use extra care until nail glue is fully dried.

There are multiple methods to remove the nails. The easiest way will be using acetone to loosen and remove the glue. Acetone has not hurt the silver in Willie’s personal experience. For a gentler option and for gold, you can soak the nails in warm soapy water then use an orange wood stick or cuticle pusher to lift the metal nail off the natural nail.

Stoned Metal will keep your hand cast on file. If you lose a nail and need to replace it, you are eligible for 20% off base nail price. Please supply previous order number or email associated with order for proof of previous purchase. Special add ons are full price. Email stonedmetaljewelry@gmail.com with “REPLACEMENT” in subject line to start replacement process.

This is a variable answer.  Once you place an order, Willie will reach out to schedule a phone appointment. During this call, we’ll discuss your specific order details and expected fulfillment timeframe. As of May 2025 we have fulfilled all orders within 12 weeks of receiving a cast. When we open orders soon we are estimating a 6-8 month wait from the time we receive your cast depending on the volume of orders ahead of yours. This is because we're taking on more orders than ever, and we're glad to reserve a spot for those who are willing to wait. Remember, Willie hand-crafts each custom nail. If you want nails for a special event with an earlier deadline, please reach out via email to discuss possibility or it can be discussed during your phone appointment. You can cancel your order for a full refund during the phone appointment if you feel like it is not the right choice for you, or if the time frame is too long. However, after this appointment, cancellations or refunds will not be allowed.

In most cases, yes. Once you place an order, Willie will reach out to schedule a phone appointment. During this call, we’ll discuss your order details and expected completion timeframe. You’ll have the opportunity to make changes or add-ons during the phone appointment. You can cancel your order for a full refund during the phone appointment if you feel like it is not the right choice for you, or if the time frame is too long. However, after this appointment, cancellations or refunds will not be allowed and changes are on a case by case basis. If you want to change the material of your order (silver/gold) this must be done at the time of the initial call—changes to material will not be allowed after this call.

May 2025 we have updated the casting process. It is now much easier, less time consuming, and less expense for customers! We will have customers make negative impressions of fingers and Stoned Metal will make the actual cast. Stoned Metal will send you an impression kit with directions after confirming your order during your phone appointment. Manicure the cuticles prior to casting however you wish to wear them. If you are getting “natural shape” nails, to mimic/match your natural nail, please manicure (or leave natural with cuticles) nails exactly how you would like them to look prior to making your impression. If you would like them longer, you do not need to grow out your nails before casting, but be sure to discuss with Willie the length you want them to be from cuticle to tip. This is why we have a phone appointment to discuss details. In the rare event your impression was inaccurate and a nail does not fit when you receive them, we’ll work to make it right. We’re all about excellence, and we want you to love your nails!